Logistics Management

Supply chain metrics cover many different aspects, especially in logistics management. Understanding how supply chain metrics work in logistics is important to ensure the sustainability and success of logistics operations.

Supply chain metrics, which include cycle time, fill rate, inventory turns, and DPMO are used in monitoring the performance of the supply chain. Metrics are typically used by supply chain management and these greatly help you in understanding your company’s operations over a certain time period.

Supply chain metrics can also cover different areas, which include customer service, distribution, inventory, procurement, production, transportation, and warehousing. These areas constitute logistics operations. However, it is not enough that there is only good performance management in only one area of the supply chain. Keep in mind that the supply chain in logistics is very volatile. To ensure sustainability of the logistics supply chain, you need to measure all of its key areas.

Also, there are some things that you need to keep in mind. One is to track your metrics in order to monitor how your company is performing over a period of time and guide you on supply chain optimization. Tracking your measurements enable you to spot problem areas in your management and allows you to compare your performance with those of the other companies by way of industry benchmarking.

There are some metrics, like inventory turns, that have a broadly accepted definition. On the other hand, other measurements, like backorders, may require customization for your logistics industry model or specific model.

Remember that metrics alone are not the be-all and end-all solution to your company’s weak points. The solution also rests in the corrective action you adopt to improve your industry’s logistics measures. System improvements or process may provide a solution to this.

In addition, metrics should also have owners that are directly responsible for ensuring that metrics are achieved right on target. And in order to get the desired results, supply chain management should enable and support changes in logistics processes.

When using the right set of metrics, you also need to know whether or not you have just the right balance between cost and service. There are other aspects that you need to consider, such as how to optimize supply chain performance; improvement of your supply chain’s logistics management and measurement of backorders, fill rate or inventory turns.

Although measurements vary, there are some common supply chain metrics that you can use to improve logistics operations.

First, you should understand what these metrics mean. Do not just vie these metrics as they are, for you also have to understand the essence behind these metrics. Next is to learn how these metrics work. Know what factors, whether positive or negative, drive these metrics and understand what led to your results. Determine weak points and other areas that need improvement in your processes with the information that you have. Establish aggressive yet reasonable goals and objectives based on these points. Apply corrective action to improve processes, whenever necessary. Make sure that these changes are clearly understood. Finally, keep track of your results. Check whether or not the corrective actions you applied have helped you get desired results. If it hasn’t, closely examine what went wrong. If it hasn’t, know which area you want to improve next and plan on it.

Key performance indicators in the logistics industry can be used for not just assessing performance but as a tool for improvement and key decision making.

Almost everybody nowadays is talking in terms of KPIs or Key Performance Indicators and this term is just as meaningful in the logistics industry as it is in other ones. Logistics KPIs can be understood to refer to those management metrics that are used to measure the performance of a logistical system. While KPIs for logistics will differ based on the goals of a logistical system at a certain point of time, these KPIs will also vary for logistics departments or companies working in different industries. However, at the same time, the importance of these logistics KPIs as crucial performance measurement and decision making tools is equal and unchallenged across all sectors. These KPIs can be used to track and measure performance of any logistics system and are therefore key indicators signaling change and improvement. We will discuss here how logistics KPIs can be used to improve the performance and profits of any logistical system.

Most of the KPIs in logistics can easily be bundled under the broad areas of asset management, customer service, productivity, growth, cost and quality. Organizations involved in logistics or supply chain management generally want metrics on costs per case, percentage of on-time delivery, cases transferred per man hour, accuracy, inventory turns, DPMO, fill rates, cycle times etcetera. Of course these will vary from company to company and department to department based on individual job profiles and organizational goals. However, irrespective of the KPIs that you consider important or consideration worthy, you cannot deny their importance as a management and performance assessment tool.

Monitoring relevant KPIs can help logistic managers in a number of ways. They are the best method till date of assessing overall and process wise performance and can easily guide you towards areas where more effort or resources need to be concentrated. Apart from this, key performance metrics let you compare the performance of your firm with already existing industry benchmarks, giving you a clear idea of how high or low you stand vis-à-vis others engaged in the same field. A logistics KPI study will also let you know about the problem areas in your organization. Overall, KPIs make management decision making easier and more calculated.

In order to use KPIs to their best advantage, one first needs to understand what exactly these metrics mean and what are the factors driving them. Knowing what factors contribute to a certain number is more important than the number itself. Once the key factors behind every KPI metric have been identified, it is the time to to identify the weak areas and lay out a strategy for improvement. Corrective action should be undertaken and implemented as soon as possible towards the attainment of an obtainable goal. Using the same set of KPIs, you can monitor changes and the results of your changes after a certain point of time. In most cases, you will be able to have made some positive change. If this has not been the case, then a further analysis of what went wrong where is required.

Logistics KPIs are potent tools for managers who understand them and know how to use them. They are extremely useful not only for problem finding and performance assessment, but also during resource allocation and business decision making.