Module 11: Quality Management

Part 11 of 12 Supply chains are tasked with producing high quality products and services on a consistent basis, thus supply chain management is an entire exercise in quality management. In this module well illustrate the enormous task of developing, managing, and improving quality. In addition, youll see why world-class supply chain managers are in fact world-class quality managers. This is the 11th installment in Arizona State University’s twelve-part introduction to supply chain management video series developed by Eddie Davila, Jeff Hough, Randy Cates, Dawn Feldman, Dan Ichikawa, Ian Schmoel, and Matt Hardy. ASU, the WP Carey School of Business, and the Supply Chain Management Department are proud and happy to share this video series with supply chain management departments, supply chain instructors, career specialists in high schools and universities, as well as industry leaders in an effort to inspire a new generation of supply chain management professionals across the country and around the world. For more information, visit WP Carey’s SCM Web site at or send an e-mail to

Video to detecting how Toyota has been working with all its suppliers to ensure the best potential parts quality for the new Toyota Yaris. Find out how the direct involvement of suppliers in the vehicle production preparation manage was also indispensable to ensure the highest possible quality. More information at
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